Terugbetalingsbeleid

Last updated: October 24, 2026

30-Day Guarantee
We want you to love your FreakFeet. If you're not happy with your order, you can request a return within 30 days after it's delivered.

Return conditions
Items must be returned clean, in good condition and in their original packaging. Trying them on at home is fine, but items that show signs of outdoor wear, damage or heavy use may not be eligible for a full refund.

Return shipping
Return shipping costs are paid by the customer, unless the item arrived defective or damaged, or you received the wrong item. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

How to start a return
Email us at lopsyecom@gmail.com with your order number and the reason for your return. We'll reply with the return address and instructions. Items sent back without contacting us first will not be accepted.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue, and we'll make it right at no cost to you.

Cancellations
You can cancel your order by emailing us at any time before it has been shipped.

Exchanges
Our slippers come in one size only, so we don't offer size exchanges. If there's a problem with your item, contact us and we'll help.

European Union and United Kingdom customers
If you are a consumer in the European Union or the United Kingdom, you also have the legal right to cancel your purchase within 14 days after the day you receive your goods, for any reason. To use this right, contact us at lopsyecom@gmail.com before the deadline. You must send the goods back within 14 days after telling us you wish to cancel, and you are responsible for the direct cost of returning them. We will refund the product price and the standard delivery cost you paid within 14 days of being informed of your cancellation, but we may withhold the refund until we receive the goods back or proof that you have sent them. Our 30-day guarantee is offered in addition to these legal rights.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank or payment provider may need some extra time to process it.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact
For any question about returns, cancellations or damaged items, email us at lopsyecom@gmail.com